About Prepared 💫

Prepared is building a safer, more transparent world for everyone. We believe that by unlocking the power of everyday technology we can transform the way individuals communicate during any emergency.  Our team puts its people, mission, and values first. People who come to work at Prepared see a better future and want to build that future, together.

Prepared is a startup backed by the early investors of Pinterest, SpaceX, Snapchat, Ring, and many others. We are looking for an entrepreneurial CS manager to help drive the vision with our founding team from Yale, Intel, and Apple. This is a rare opportunity to get in on the ground floor of a rapidly-growing social-impact startup and play a major role in its success.

What we're looking for 🔍

Prepared is looking for a talented relationship builder to manage our schools from on-boarding to renewal. You will be working directly with our schools to drive engagement + adoption and to build trust.

Responsibilities 💥

• Manage customer accounts from time of signature to on-going renewals
• Assess and launch district specific campaigns to drive user adoption and engagement
• Ensure a smooth on-boarding, training, and drill process
• Handle check-in meetings with key district leaders
• Track users analytics to help create a more automated process over time
• Respond to help request and manage customer support

Qualifications 👁️‍🗨️

• 3+ years experience (preferably in K-12 education)
• High EQ with the ability to meet the customer where they are at
• Excellent communication skills
• Flexible and focussed on solutions
• Organized and self-sufficient