About Prepared

911 is the backbone of American public safety…but, for too long, the professionals that dedicate their lives to answering our calls have been let down by the technology that serves them. Our mission is to change that.

We aim to ensure that every emergency receives a perfect response; a bold vision requires bold action from our team, working hand-in-hand with the professionals we serve.

Since the public launch of our first public safety product in the fall of 2021, our technology has helped streamline millions of 911 calls in communities around the country. We’ve revolutionized what’s possible in emergency response by applying cutting-edge AI to the most critical challenges facing first responders. Our partners span 49 states and collectively protect more than 90 million people.

Backed by more than $130 million in funding led from investors like General Catalyst, Andreessen Horowitz, and First Round Capital, we're scaling rapidly to become a core component of emergency calls nationwide, driving the future of emergency response toward a safer, more agile system.

At Prepared, you’re not simply part of a team — you’re a key force in a mission that truly matters. Your contributions here will shape the future of emergency services, playing a vital role in creating a safer, more connected world.

Position Overview 

We are looking for a results-driven Strategic Account Executive to play a crucial role in our company's growth within the United States' public safety market. This pivotal role is centered on expanding our influence and capturing new relationships within the PSAP (Public Safety Answering Points) market, aiming to dramatically increase our revenue and client base. This position is tailored for a strategic thinker with a robust sales background in 9-1-1, eager to make a meaningful impact on our growth and the safety of communities. If you're passionate about leveraging your skills to build lasting relationships and drive  success in the public safety market, we'd love to hear from you.

Key Responsibilities

• Drive Growth: Amplify revenue and market share in targeted public safety agencies, prioritizing customer satisfaction. 
• Build Relationships: Develop and deepen relationships with clients, using these connections to boost revenue. 
• Strategize: Formulate and implement robust account strategies, working alongside our team to present irresistible value propositions. 
• Engage & Manage: Keep a close watch on client engagement, managing accounts to spot and seize growth opportunities, while ensuring stellar service delivery. 
• Champion Satisfaction: Excel in understanding client needs, advocating for unparalleled customer service. 
• Market Insight: Offer valuable insights into market trends and competitor movements to our leadership, influencing our strategic direction. 
• Lead Engagements: Navigate challenging procurement processes using creative thinking while working alongside customers to realize efficient contract timelines. 
• Stay Informed: Keep abreast of industry developments, guiding our sales strategies and market positioning with informed precision. 

What Makes You a Great Fit

• 10+ years of experience selling software within the public sector (SLED), especially in achieving beyond set sales goals. 
• Understands public safety procurement process with knowledge of the NG9-1-1 standards as well as Call Handling Equipment, CAD, and other public safety data system workflows. 
• Understands moderate technical details related to Prepared's solution in relationship to the 9-1-1 software and services ecosystem
• Excels in navigating complex sales cycles and adept at managing substantial account values. 
• Has a deep understanding of and established connections within public safety agencies, insightful about their unique needs and challenges. 
• Exhibits outstanding communication skills, engaging effectively with top-tier decision-makers. 
• Demonstrates strategic thinking and analytical prowess, capable of crafting and executing sophisticated sales strategies. 
• Thrives in a dynamic environment, showcasing motivation and resilience. 
• Is willing and prepared to travel 30-50% of the time to meet client and business objectives. 

Additional Requirements

• Willingness and ability to travel within the region to meet with clients and understand their needs firsthand. 
• A proactive approach to learning and professional development in the public safety technology landscape. 

Pay Transparency

The base compensation for this role is approximately $120,000–150,000 per year, excluding bonus targets and incentive plans. You are also eligible for employee benefits, company equity grants, participation in Prepared’s unlimited vacation program.

Benefits

🌎 Remote-First Culture
🩺 Medical, Dental, and Vision Benefits
💸 401k + Free Financial Advisors with Betterment
📱Monthly Cell Phone Stipend
🏖️ Unlimited Time Off + 15 Observed Holidays
🚼 12 Weeks of Paid Parental Leave (birthing + non-birthing parents)
🚨 Visit a PSAP (911 Center)
🏢 WeWork Membership for All Employees
✈️ Annual Company Offsite
🔮 AI Tools like ChatGPT + NotionAI
🏠 $500 Work from Home Budget

Want to learn more about Prepared? Check out the links below.

• Prepared, which wants to ‘revolutionize’ emergency 911 calls, raises $27M
• NBC Today Show | 911 callers can now share video of emergencies with dispatchers
• The Verge | iPhones will soon be able to stream live video on 911 calls

At Prepared, we are committed to building a safer and more connected world, and we believe that fostering diversity, equity, and inclusion is essential to achieving this mission. We are a proud equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other protected characteristic. We actively seek to create an inclusive environment where diverse perspectives are valued and everyone has the opportunity to contribute meaningfully to our mission of improving public safety and emergency response for all communities.